At Lureto, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal data we collect when you visit or purchase from our webshop, how we use that information, how long we keep it, and what rights you have.
This Privacy Policy applies to the Lureto webshop at www. l ureto-atelier.com and to the services provided through it.
1. Who we are
The party responsible for processing personal data through this webshop is:
MonicaEzzatzorg
Trading under the name Lureto
Beatrix van Egmondstraat 18
4133 HP Vianen
The Netherlands
KvK: 87359979
Email: info@lureto-atelier.com
Phone: +31 6 24083673
Website: www.lureto-atelier.com
For privacy-related questions, you can contact us using the details above.
2. What personal data we collect
Depending on how you use our webshop, we may collect the following personal data:
When you place an order
We may collect:
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First and last name
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Billing address
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Delivery address
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Email address
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Telephone number
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Order details and products purchased
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Payment and transaction information
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Information necessary to process returns, refunds or complaints
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Communications you have with us regarding your order
We need this information to process and fulfil your order.
When you contact us
If you contact us by email, telephone or another available communication channel, we may process:
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Your name
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Contact details
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The contents of your message
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Information relating to your order or question
We use this information to respond to you and provide customer service.
When you visit our webshop
Depending on your settings and the technologies used on our webshop, we may collect technical information such as:
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IP address
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Browser type and version
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Device type
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Operating system
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Pages visited
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Date and time of your visit
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Referring website
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Information about how you interact with our webshop
Some of this information may be collected through cookies or similar technologies. More information can be found in our Cookie Policy.
3. How we use your personal data
We may use your personal data for the following purposes:
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To process and fulfil orders
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To arrange delivery of products
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To process payments
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To communicate with you about your order
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To process returns, refunds and complaints
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To provide customer service
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To maintain our webshop and improve its functionality
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To prevent fraud, misuse and security incidents
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To comply with our legal and accounting obligations
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To send marketing communications where you have given the required consent
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To understand how visitors use our webshop and improve our products and services
We only use personal data where we have a lawful basis to do so.
4. Legal bases for processing
Depending on the situation, we process personal data on one or more of the following legal bases under the General Data Protection Regulation (GDPR):
Performance of a contract
We need certain personal data to process your order and fulfil our agreement with you.
Legal obligation
We may need to process and retain certain information to comply with legal obligations, such as tax, accounting and administration requirements.
Legitimate interests
We may process certain information where this is necessary for our legitimate business interests, provided that your privacy rights do not override those interests.
Examples may include protecting our webshop against fraud and improving the security and functionality of our services.
Consent
Where required by law, we will ask for your consent before processing your personal data for specific purposes, such as certain marketing communications or non-essential cookies.
You can withdraw consent at any time.
5. Shopify
Our webshop is operated using Shopify.
Shopify provides the ecommerce platform that allows us to sell our products, process orders and provide our online shop.
When you use our webshop or place an order, personal data may be processed by Shopify or by service providers used by Shopify in connection with operating the platform.
Shopify may process personal data in accordance with its own privacy policies and applicable data protection requirements.
You can find more information about Shopify's privacy practices in Shopify's privacy documentation.
6. Payment providers
When you make a payment, your payment details may be processed by the payment provider selected during checkout.
We do not normally receive or store your complete payment card details.
Payment providers may process information such as your name, transaction details and payment information in order to authorise and complete your payment, prevent fraud and comply with their legal obligations.
The applicable payment provider's own privacy policy may also apply to the processing of your personal data.
7. Delivery and fulfilment
To deliver your order, we may share the information necessary for delivery with our shipping or fulfilment partners.
This may include:
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Name
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Delivery address
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Email address
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Telephone number, where required for delivery
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Order or shipment information
These parties only receive information necessary to provide their services.
8. Marketing and newsletters
If you subscribe to our newsletter or otherwise provide the required consent to receive marketing communications, we may use your email address to send you information about Lureto, our products, collections, offers or other updates.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at:
Withdrawing your consent does not affect the lawfulness of processing that took place before you withdrew your consent.
If you have purchased from us, we may also contact you about matters relating to your existing customer relationship where permitted by applicable law.
9. Cookies and similar technologies
Our webshop uses cookies and similar technologies.
Some cookies are necessary for the webshop to function, for example to enable shopping cart functionality, checkout and security.
Other cookies may be used for purposes such as analytics, remembering preferences or marketing.
Where required by law, we will ask for your consent before placing or using non-essential cookies.
You can manage your cookie preferences through the cookie settings available on our webshop.
For more information, please see our Cookie Policy.
10. Analytics
We may use analytics tools to understand how visitors use our webshop and to improve its performance and usability.
Where these tools use cookies or similar technologies that require consent, they will only be used after the required consent has been obtained.
Depending on the services enabled on our webshop, analytics providers may process information such as your IP address, device information, pages visited and interactions with the webshop.
11. Social media and external services
Our webshop may contain links to social media platforms or other external websites.
If you click on such a link, you leave the Lureto webshop and the privacy policy of the relevant third party may apply.
We are not responsible for the privacy practices of external websites or services.
12. Who we share personal data with
We may share personal data with service providers where this is necessary to operate our webshop and provide our services.
Depending on which services are active on our webshop, these may include:
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Shopify and Shopify service providers
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Payment service providers
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Shipping and delivery companies
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IT, hosting and technical service providers
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Accounting and administration service providers
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Customer service providers
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Email and marketing service providers
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Analytics providers
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Fraud prevention and security providers
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Professional advisers where necessary
We only share information that is reasonably necessary for the relevant purpose.
Where required, we enter into appropriate data processing agreements with processors and take reasonable measures to protect your personal data.
13. International data transfers
Some of the service providers we use may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer complies with applicable data protection law.
Depending on the circumstances, this may include an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.
14. How long we keep your personal data
We do not keep personal data for longer than necessary for the purposes for which it was collected, unless we are legally required or permitted to keep it for longer.
For example, information relating to purchases and financial transactions may need to be retained for the period required under Dutch tax and accounting laws.
Other information, such as customer service correspondence, will generally be retained only for as long as reasonably necessary to handle the relevant matter and protect our legitimate interests.
Marketing data will be retained until you unsubscribe or withdraw your consent, unless another lawful basis for retention applies.
15. Your privacy rights
Under applicable data protection law, you may have the following rights:
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The right to access your personal data
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The right to correct inaccurate or incomplete personal data
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The right to request deletion of your personal data
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The right to request restriction of processing
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The right to object to certain processing
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The right to data portability, where applicable
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The right to withdraw consent where processing is based on consent
You also have the right to object to direct marketing at any time.
Some rights are subject to legal conditions and exceptions. For example, we may need to retain certain information because we are legally required to do so.
16. How to exercise your rights
To exercise a privacy right or ask a question about your personal data, please contact:
Lureto / MonicaEzzatzorg
Beatrix van Egmondstraat 18
4133 HP Vianen
The Netherlands
Email: info@lureto-atelier.com
Phone: +31 6 24083673
We may ask for additional information to verify your identity before processing certain requests. This is intended to prevent personal data from being disclosed to the wrong person.
We aim to respond to valid requests within the period required by applicable law.
17. Security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no online service or method of transmitting information can be guaranteed to be completely secure.
If you believe that your personal data has been compromised or that there has been a security incident involving Lureto, please contact us as soon as possible.
18. Children's privacy
Our webshop is not specifically directed at children.
We do not knowingly collect personal data from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal data in circumstances where this should not have happened, please contact us.
19. Complaints
If you have a concern about the way we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Dutch data protection supervisory authority:
Autoriteit Persoonsgegevens
More information about submitting a complaint can be found on the website of the Autoriteit Persoonsgegevens.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example when our webshop, services or legal obligations change.
The latest version will always be published on our website.
The date at the top of this Privacy Policy indicates when it was last updated.
21. Contact
If you have questions about this Privacy Policy or how Lureto handles personal data, please contact us:
Lureto / MonicaEzzatzorg
Beatrix van Egmondstraat 18
4133 HP Vianen
The Netherlands
KvK: 87359979
Email: info@lureto-atelier.com
Phone: +31 6 24083673
Website: www.lureto-atelier.com
